At DKPHP, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 days from the receipt of your order to return the product for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will guide you through the process and provide you with a return authorization if applicable.
Once we receive your item, we will inspect it and notify you on the status of your refund. If approved, we will initiate a refund to your original method of payment. Please note that it may take some time before your refund is officially posted, as processing times vary by payment providers.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding our returns policy, please contact us at [email protected].